Booking Conditions

Contract

The contract will be between the customer and the owner but will not exist until a signed booking form, together with a non-returnable 20% deposit has been received.  Once the booking is confirmed, the balance will be due at least 28 days before the holiday commences.

Telephone Bookings

Telephone bookings will be held for seven days pending receipt of your deposit and a completed booking form.

Cancellation

If the customer should have to cancel the holiday, the owner will make every effort to re-let the property but otherwise the customer will be liable to pay the full balance.  Customers are strongly advised to take out insurance in case of this eventuality.  (If the customer wishes we can arrange holiday insurance.  Please ask for details.)

Security Deposit

This is a deposit payable with the balance for each property booked to cover loss, damage and conditional cleaning of the property if left in an unsatisfactory condition.  This will be refunded, less any charges, on return of the keys.  This deposit is £40 for one week plus £20 for additional weeks.

Pets

Up to two well-behaved dogs will be permitted at a charge of £5 per dog per week

Keys

Keys will be forwarded to the customer14 days before commencement of the holiday and must be posted back to the owner within 7 days of returning home.

Linen

Bed linen and towels are not provided but each bed has a duvet and two pillows per person.

General Conditions

a	Only the maximum number of persons and animals shown on the booking form may occupy a property and under no circumstances may the booked holiday period be extended beyond the initial booking except by prior written agreement of the owner.
b	Any complaints regarding the condition of the property must be taken up with the owner within 36 hours of arrival.  Under no circumstances can compensation be made for complaints after the tenancy has ended
c	Tenants are welcome after 3:00pm on arrival day and must vacate the premises by 10:00am when they leave.  Please ensure these times are adhered to and customers are asked to please leave the premises in a clean and tidy condition.

Mrs J Fox
c/o Mrs L Millward
6 Halwyn Road
Crantock
Newquay, Cornwall
TR8 5RT
Tel 01637 830046

or e-mail us at info@crantockcottages.co.uk

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